A couple months ago the automated emails for my Online Store stopped getting sent out. After digging into it, it turned out to be an issue caused by an update from my payment processor. I worked with them and my developers and we got it sorted out shortly after. I mentioned this in my last Blog Post that I published back when this was going on.
Apparently, another update has caused another issue with my website and the automated emails, as these are again no longer being sent out.
There is no safety or security risk, and orders are being processed as normal.
The only issue is that the automated emails that should be sent out, including order confirmation emails, aren't being sent. I'm working on getting it fixed... again... and I'll also start manually emailing order information to my customers until the issue is resolved.
Separately, I've been having my own email issues lately. Because of course there can’t just be one problem at a time.
I recently found out that some emails haven't been coming through to my Inbox, and I suspect the issue is that Google has changed the way Gmail filters spam and malicious emails. I've found more falsely-flagged emails in my Spam folder sent from customers in the last couple weeks than I have throughout the entire rest of the year. I’m blaming Google shoving AI into everything, but I have nothing to substantiate it. Doesn’t matter, though, the point is that the enshitification of Google and its products continues.
If you have any doubts or concerns about emails getting through, please use the email form on my Contact page. I haven’t had any issues with emails submitted this way getting through so it’s the best way to contact me. Just make sure you put in your contact info correctly - every once in a while I get emails from people that typo their email address and I can’t reply to them.
It's also a good idea to use the Contact Page to email me in case you don't hear back from me within 2 business days. Sometimes I get extremely busy and things can fall through the cracks, and a reminder will make sure I don’t drop the ball completely.
Likewise, I highly recommend everyone using Gmail start checking their Spam folders more often. I've found out that many of the automated emails that did get sent out, and emails that I sent myself, have been going to people’s Spam folders. So regardless of whether or not you're expecting an email from me or an automated email from Redpants, check your Spam folder every once in a while.