Terms and Conditions
These Terms and Conditions apply to Redpants in general.
これらの利用規約は Redpants 全般に適用されます。
Terms & Conditions for Shopping
These Terms and Conditions apply to the Redpants Online Store as well as sales via direct invoice and in-person merchandise sales.
これらの利用規約は、Redpants オンライン ストアだけでなく、直接請求書による販売や対面での商品販売にも適用されます。
Returns, Refunds, and Cancellations Policy
This policy covers the returns, refunds, and cancellations for orders with Redpants.
このポリシーは、Redpants での注文の返品、返金、キャンセルを対象としています。
These Terms & Conditions apply to Guided Driving Tours, Ride-Along Tours, and other services provided by Redpants.
これらの利用規約は、ガイド付きドライブ ツアー、同乗ツアー、および Redpants が提供するその他のサービスに適用されます。
This Privacy Policy covers how we collect and use information collected by the Redpants website, during communications, in-person, or in any other way.
このプライバシーポリシーは、Redpants の Web サイト、通信中、対面、またはその他の方法で収集された情報を当社がどのように収集し使用するかについて説明します。
For Redpants company information, Corporate Disclosure, Frequently Asked Questions, and other information, please go to our About page.
Redpants の会社情報、企業開示、よくある質問、その他の情報については、「会社概要」ページをご覧ください。
The following Terms & Conditions must be accepted for all orders placed or reservations booked with Redpants. By placing an order or making a reservation for any product or service with Redpants, through this website, via invoice, or in person, the customer accepts and agrees to these Terms & Conditions in full.
Redpantsへのご注文またはご予約はすべて、以下の利用規約に同意いただく必要があります。お客様は、本ウェブサイト、請求書、または直接Redpantsに商品またはサービスをご注文またはご予約いただくことで、本利用規約を完全に承諾し、同意したものとみなされます。
General Terms & Conditions
Any order placed or service booked with Redpants is bound by these Terms & Conditions, and the customer acknowledges they have fully read and understand these Terms & Conditions and agrees to them in their entirety.
Redpants で行われた注文や予約されたサービスはすべて本利用規約に準拠し、お客様は本利用規約を完全に読んで理解し、そのすべてに同意したことを認めます。
These Terms & Conditions apply to all orders, reservations, services, and interactions in general with Redpants 合同会社 (“Redpants godo-kaisha (GK),” “Redpants Japan,” or simply “Redpants”), unless specifically stated otherwise elsewhere in the Terms & Conditions for Shopping or Terms & Conditions for Tours sections. These Terms & Conditions are subject to change at any time and without notice.
本利用規約は、ショッピング利用規約またはツアー利用規約のセクションに別途明記されている場合を除き、Redpants 合同会社（以下「Redpants godo-kaisha (GK)」、「Redpants Japan」、または単に「Redpants」）とのあらゆる注文、予約、サービス、およびやり取り全般に適用されます。本利用規約は、いつでも予告なく変更される場合があります。
The information provided by Redpants either on the Redpants website, through other platforms (e.g., YouTube, Instagram), or directly (e.g., email, phone call, in-person) is for guidance purposes only and may be incomplete or inaccurate. Validity or completeness of information is not guaranteed, implicitly or explicitly. Use of any information from Redpants is at your own risk and Redpants has no liability for anything that may occur.
RedpantsがRedpantsウェブサイト、その他のプラットフォーム（例：YouTube、Instagram）、または直接（例：メール、電話、対面）を通じて提供する情報は、あくまでも参考情報であり、不完全または不正確な場合があります。情報の有効性または完全性は、明示的または黙示的に保証されるものではありません。Redpantsの情報のご利用は、お客様ご自身の責任において行っていただくものであり、Redpantsは、発生する可能性のあるいかなる事象についても一切責任を負いません。
Do not attempt any task for which you are not qualified, fully understand, and are able to complete properly.
Redpants is not responsible for any mishaps or accidents, incomplete or inadequate task performance, or other incidents that may occur as a result of using the information, materials, or products provided by Redpants.
資格がなく、十分に理解しておらず、適切に完了できない作業には挑戦しないでください。
Redpantsは、Redpantsが提供する情報、資料、または製品の使用に起因して発生する可能性のある事故、不完全または不十分な作業遂行、その他の事象について一切責任を負いません。
Payments / 支払い
Redpants processes all payments in Japanese yen (¥ / JPY). Redpants is not responsible for international charges, currency exchange surcharges, or foreign transaction fees implemented by the customer’s bank or credit card company.
Any currency other than Japanese yen displayed on the Redpants website or otherwise presented by Redpants is an approximation. Currencies other than Japanese yen are available for optional display in the Redpants Online Store for reference and convenience. The conversion rates used to display these currencies may not match the conversion rates charged by the customer’s bank or credit card company. Currency exchange rates fluctuate constantly and may differ from the time an order is placed to the time the customer’s bank or credit card company processes the currency conversion. Even if a currency other than Japanese yen is being displayed, the order will still be processed in Japanese yen.
Japan Consumption Tax (JCT) is calculated and added at checkout. JCT is only charged when applicable. Orders for physical items being delivered outside of Japan are not subject to JCT.
Orders can be paid by bank transfer or credit card. We accept American Express, Diners Club, JCB, Mastercard, and Visa.
ご注文は銀行振込またはクレジットカードでお支払いいただけます。American Express、Diners Club、JCB、Mastercard、Visa をご利用いただけます。
Payment must be made at checkout when ordering online. Orders paid by invoice will not be processed until payment is received.
オンラインで注文する場合は、チェックアウト時に支払いを行う必要があります。 請求書で支払われた注文は、支払いが受領されるまで処理されません。
Terms & Conditions for Shopping
The following Terms & Conditions apply specifically to merchandise sales from Redpants. Any order placed with Redpants, be it via the Online Store, direct invoice, or in-person, is bound by these Terms & Conditions in addition to the General Terms & Conditions as explained above.
以下の利用規約は、Redpants の商品販売に特に適用されます。Redpants へのご注文は、オンラインストア、請求書、または店頭でのご注文を問わず、上記の一般利用規約に加えて、本利用規約が適用されます。
Off-Road Use Only / オフロード専用
Many products sold by Redpants are not designed, intended, or certified for use on public roads and as such are sold as off-road use only. Such products may include exhaust systems, lighting equipment, or other items. The use of products that do not comply with local, regional, or national laws on public roads is done at the customer's own risk and the customer takes full responsibility for any violation of those laws.
Redpantsが販売する多くの製品は、公道での使用を想定して設計、意図、または認証されておらず、オフロード専用として販売されています。こうした製品には、排気システム、照明器具、その他の機器が含まれる場合があります。地方、地域、または国の法律に準拠していない製品を公道で使用する場合、お客様自身の責任において行われ、法律違反に関するすべての責任はお客様が負うものとします。
It is the customer's responsibility to ensure they are complying with all applicable laws and regulations.
適用されるすべての法律および規制に準拠していることを確認するのはお客様の責任です。
By purchasing and/or using any products that do not comply with applicable laws, the customer absolves Redpants, our affiliates, and the manufacturers of any product sold, promoted, or marketed by Redpants or our affiliates of any and all responsibility or liability for any fines or penalties incurred by the use and/or misuse of these products.
適用法に準拠していない製品を購入および/または使用することにより、お客様は、これらの製品の使用および/または誤用によって発生した罰金または罰則に対するすべての責任または賠償責任から、Redpants、当社の関連会社、およびRedpantsまたは当社の関連会社が販売、宣伝、または販売する製品の製造業者を免除するものとします。
Parts and Products Warranties
Any warranties for products sold, promoted, or marketed by Redpants or our affiliates are provided by the manufacturer of those products. Warranty claims should be handled with the manufacturer, but Redpants will assist as much as possible. Improper installation, misuse of the product, or a violation of any Terms & Conditions of Redpants, our affiliates, or product manufacturers will void any applicable warranties.
Diagnosis and Repair
Any product purchased with the intention repairing a vehicle or remedying a problem is sold as-is and the sale is considered final.
The parts and products sold by Redpants are not guaranteed to fix any current or potential issue with a vehicle. Because diagnosis or repair cannot be guaranteed by Redpants, any orders for items purchased with this intent are considered final.
Coupons, Promotions, and Package Discounts
Discounts, coupons, or other savings (collectively, “price reductions”) are only available if all conditions are met for a given price reduction. Conditions are subject to change at any time. Price deductions will be shown in the product listings, shopping cart, and/or during checkout and the price paid at checkout is inclusive of any price reductions that apply. Price reductions cannot be applied to an order retroactively and are not available outside of their promotional periods.
Price reductions applied to package deals are forfeit if any part of the package is changed, canceled, or returned.
Inventory Status
Each product listing has an inventory status to help our customers understand what to expect when ordering that item. There is additional information to further explain this status in the Ordering and Shipping section of each product listing.
In stock items are either in-stock (“on the shelf”) at Redpants, or are expected to ship within a reasonable amount of time from our distributors.
In stock (can be backordered) items are in-stock at Redpants. An item listed as “In stock (available on backorder) is in-stock at the time at which the product listing was accessed/loaded. If the items sells out, the status will automatically change to “Available on backorder.”
Available on backorder items are either items that are usually kept on the shelf at Redpants but have sold out and are waiting to be restocked, or are Special Order or Custom Order items. Please contact us before ordering an item that is available on backorder for a restock timeframe estimate.
Inventory status for items not in-stock at Redpants cannot be guaranteed. We do our best to keep the inventory status updated and accurate for every product, but these cannot be guaranteed due to production schedules, shipping delays, or other factors outside the control of Redpants.
Backordered Items
Backordered items are items that are kept in-stock at Redpants that have sold out, but are still available to order. Backordered items are expected to be restocked in a reasonable amount of time, generally 1-2 weeks, but this cannot be guaranteed. Backordered items will ship once restocked, in the order in which they were purchased by customers.
A shipment containing a backordered item will not ship until all items in that shipment are available. If a shipment includes a backordered item, none of the items in that shipment will be shipped separately unless additional shipping fees are paid by the customer. Items normally shipped separately from the backordered item will not be affected by the backordered item.
Special Order Items
Special Order items are not kept in-stock at Redpants but are expected to be available if ordered by a customer. These items generally require an additional 10-15 business days for delivery to the customer on top of standard shipping and delivery times. Redpants can provide a delivery time estimate for Special Order items, however the actual delivery time may be before or after that estimated time. Redpants is not responsible for any issues due to deliveries not matching the estimated timeframes.
An order for a Special Order item is considered complete once the item has shipped from our suppliers, even if the item has not yet shipped to the customer, and can no longer be cancelled.
If the customer requests to cancel an order for a Special Order item after the item has shipped from our suppliers but before it has shipped to the customer, the order is subject to a 20% cancellation fee that will be deducted from the refund, and the customer will receive a 100% shipping refund.
If the customer requests to cancel an order for a Special Order item after the item has shipped to the customer, it is subject to a 20% restocking fee that will be deducted from the refund. The customer is responsible for return postage fees, and no refunds for shipping fees will be given.
Made-to-Order Items
Made-to-Order items are items that are produced, manufactured, tailored, or otherwise customized based on a customer’s specifications. These items require additional time for delivery to the customer, which is based on the manufacturer’s production timeframes. Redpants can provide a production and delivery time estimates for Made-to-Order items, however the actual production and delivery times may be before or after those estimated times. Redpants is not responsible for any issues due to production and/or delivery times not matching the estimated timeframes.
Orders for a Made-to-Order item cannot be cancelled once production has begun. Once a Made-to-Order item has begun production, the order is considered final and cannot be changed, cancelled, or returned.
Garage Sale Items
Garage Sale listings are for items that are not normally kept in-stock but are “on the shelf” at Redpants at that time. Inventory of Garage Sale items is not renewed so once they sell out, the listing will be removed.
Garage Sale items may be in a new or used conditions. Product listings for Garage Sale items will explain the condition of the items as best as possible, but please contact us with any additional questions before ordering.
Orders for Garage Sale items are final - no returns, refunds, or exchanges will be accepted.
Ordering
It is the customer’s responsibility to ensure they are ordering the correct parts. If incorrect parts are ordered, returns and replacements will be handled according to the Returns and Refunds policies described below in these Terms & Conditions.
Complete and accurate delivery information is required for all orders. If the delivery information provided for an order is not complete or accurate, the order may not be delivered to the customer. A customer providing incomplete or inaccurate delivery information will be liable for the cost of a return or repeat shipment. This includes but is not limited to missing apartment/suite/unit numbers, partial street names, missing phone number country codes, or lack of clarity in the delivery receiver.
Once an order has been shipped, that order is considered completed. It is the customer’s responsibility to ensure they pay any applicable duties or fees prior to delivery and are available for delivery of the order. Redpants is not responsible if an order is not delivered due to the customer not paying duties or fees, or if the customer is unavailable for delivery, or if the delivery is refused by the customer.
Shipping Options at Checkout
Shipping options are not guaranteed. Redpants reserves the right to ship by any shipping method appropriate for completion of an order. This includes but is not limited to the use of different shipping carriers (for example, using UPS instead of FedEx) or different shipping methods.
Items ship based on a variety of factors including where the parts are warehoused, where the customer’s delivery address is located, and the item(s) being shipped. The stated shipping method during checkout may not be accurate for some or all of the order, or may be changed at the discretion of Redpants or our distributors.
Shipping
Redpants does not offer expedited shipping methods. While we do make every effort to ship orders promptly, delays can and do occur to both shipments and deliveries. This may be caused by any number of factors outside the control of Redpants or our distributors, including but not limited to back-ordered items, carrier delays, customs in the exporting or importing country, and/or incomplete or inaccurate delivery information.
Neither Redpants nor our distributors are liable for missed service appointments due to delayed or missing orders. It is the customer's responsibility to ensure they have all the items needed for a service appointment prior to booking that appointment.
Shipping costs are non-negotiable. If a shipping cost is charged at a higher rate than the actual cost, a refund will not be provided. Redpants reserves the right to cancel orders with insufficient shipping costs paid. Orders will not ship until payment has been received in full, including orders that require an additional shipping payment.
Deliveries to Temporary Lodgings
Deliveries to temporary lodgings are at the risk of the customer. Redpants is not responsible for the customer not receiving an order due to shipping or delivery delays, the customer being unavailable, the shipping carrier not having adequate delivery information, or other factors not within the full control of Redpants.
Orders being delivered to a hotel, AirBnB, or other temporary lodging must include clear and complete information to ensure the order is delivered to the customer. This includes, but may not be limited to, a hotel name and room number, the name of the person on the reservation, a local host name and phone number, or any other pertinent information needed for the shipping carrier to deliver the order to the customer.
It is the customer's responsibility to ensure they provide adequate delivery information and will be available at the time of delivery. Once an order being delivered to a temporary lodging has been marked as fulfilled and has shipped, the order is considered completed.
Missing or Damaged Shipments
Redpants is not responsible for orders that were lost or damaged during shipping. It is the customer’s responsibility to inspect a shipment at the time of delivery and make note of any lost or damaged items. If a shipment is missing (not delivered) or is delivered in a damaged state, the customer must file a claim with the shipping carrier that delivered that shipment.
Claims filed with shipping carriers are subject to the Terms and Conditions of those shipping carriers. Redpants does include carrier insurance for all shipments and will assist as much as possible if there are any issues with a shipment.
Import Duties and Carrier Fees
Import duties or other fees charged to the customer by a shipping company or government agency are the responsibility of the customer. Import duties are highly variable and often inconsistent so they are not included in shipping charges from Redpants unless specifically stated in the product listing for a specific item. Import duties and carrier fees are charged directly to the receiver of the delivery by the shipping carrier so Redpants is not involved with these fees. Import duties vary based on customer location, product origin, and the value of the item(s) in a shipment. Redpants cannot change or affect the costs of these duties - they are controlled by the government in the customer's country and/or where the order is being delivered.
Import duties and any other fees must be paid by the customer prior to delivery of a shipment. Failure or refusal to pay import duties or fees may result in the carrier refusing to deliver the shipment, in which case the order will be considered abandoned and forfeited by the customer and a refund for the order will not be provided to the customer.
Returns, Refunds, and Cancellations
Order cancellations must be received prior to an order being processed. Once an order's status has been marked as Shipped or Completed, the order is no longer eligible for cancellation and a return request must be submitted.
Items must be in new, uninstalled, and unused condition to be eligible for return. Once an item has been used, installed, or used in anyway, it is not longer eligible for return and the order is considered final.
Made-to-Order items cannot be cancelled once production has begun, and these items are not eligible for return. Once manufacturing of a made-to-order item has begun, that order is considered final and no cancellations, adjustments, exchanges, or returns will be accepted.
All requests to return or cancel an order must be submitted by email and submitted to Rich@Redpants.JP or through the Contact page. No other methods used to request an order cancellation or return will be accepted, nor will they be received if sent to any other email address or recipient. Returns must be requested by the customer and approved by Redpants prior to any item being returned. Items returned without an approved return request will not be refunded.
A printed copy of the original order confirmation email must be included with the returned items. A refund will not be provided for returned items if the print-out of the order confirmation is not included with the returned items.
An item return request must be submitted within 15 calendar days of delivery of that order. After 15 calendar days, the order is considered final and requests for returns or refunds will be denied.
A returned item must be received by Redpants within 15 calendar days of the return request being approved. If Redpants has not received a return within 15 days of the return being approved, the return will be considered cancelled and Redpants will not accept the returned item, unless extra time is agreed upon by Redpants in advance.
Items returned without a prior return approval will not be accepted. Any item returned to Redpants without prior return approval will be considered abandoned by the customer and forfeited, and no refund will be provided to the customer.
Returned items are subject to a 20% restocking fee, which will be deducted from the refund. This applies to any and all items eligible for return unless otherwise specified in these Terms & Conditions. Cancelled orders for Special Order items are also subject to this fee once shipped from our suppliers, regardless of whether or not the order has already shipped to the customer.
Customers are responsible for shipping costs, import duties, and any other fees when returning items. Shipping costs will not be refunded for any returned items, including the original order shipment and the return shipment of the item. Any additional fees, including but not limited to import duties and delivery charges, will be deducted from the refund.
Terms & Conditions for Tours
The following Terms & Conditions apply specifically to tour reservations, translation services, and other non-merchandise services provided by Redpants. Any tour or service booked with Redpants, be it via the Redpants website, direct invoice, or in-person, is bound by these Terms & Conditions in addition to the General Terms & Conditions as explained above. Any Terms & Conditions or Terms of Service specifically stated in an invoice or other service agreement supersede the Terms & Conditions below and take precedence.
Requirements and Restrictions
Drivers on Guided Driving Tours must be at least 26 years old, and passengers must be at least 18 years old unless accompanied by a parent or legal guardian.
Passengers on Ride-Along Tours must be at least 18 years old unless accompanied by a parent or legal guardian.
The following must be provided at least 72 hours prior to the reservation time to register a driver:
Driver's License issued in country of residence
International Driver's Permit (1949 version only! 1968 version is NOT accepted in Japan.)
Passport with entry visa stamp
The following must be provided at least 24 hours prior to the reservation time to register a non-driving guest:
Passport with entry visa stamp
All documents must be valid, current, and unexpired. These same documents must also be presented on the day of the reservation prior to the tour beginning. Documents that do not match what was provided in advance will be considered invalid and the tour will be cancelled according to our Cancellations and Refunds policies below.
Booking Requests
Booking requests must be submitted online at least 72 hours in advance of the reservation time. Booking for Multi-Day Tours must be requested at least 1 week in advance of the beginning of the tour.
All tour prices include fuel, ETC, additional tolls, parking fees, and vehicle insurance. The vehicle does not need to be refilled with fuel before its return.
Meals are not included in the pricing for single-day tours, but may be available for purchase during pre-planned stops. Multi-Day Tours can be planned and booked with or without meals included.
Japan Consumption Tax (JCT) is calculated and added at checkout.
Booking requests may be declined for any reason.
Payment Methods
Orders can be paid by bank transfer or credit card. Cash payments are not accepted.
We accept American Express, Diners Club, JCB, Mastercard, and Visa.
Payment Period
Payment information will be requested during the booking request process but the customer will not be charged at that time. Upon approval of a booking request, Redpants will send a booking confirmation to the customer as well as an invoice and payment request. Payment must be made within 48 hours or the time slot will be re-opened for other customers.
Security Deposit
A security deposit of ¥200,000 must be paid by credit card for each car rented for a Guided Driving Tour. The deposit is refunded upon the satisfactory return of the vehicle, however payment information is retained for 3 months in case of traffic violations or other instances that may demand it after the fact.
Driving Allowances
Each rental vehicles includes distance-based driving allowances in addition to the rental time period. Driving in excess of the vehicle’s allowance will result in overage fees, which are calculated upon return of the vehicle.
Redpants Guided Tours
Vehicle Insurance
Tours include vehicle insurance. This insurance covers the vehicle but does not include damage to its interior, wheels, or tires (including punctures).
Any damage to the vehicle's interior, wheels, or tires will be repaired at the customer's expense including but not limited to deduction of repair costs from the customer’s security deposit.
Booking Cancellations and Refunds
Bookings may be cancelled and refunds issued in accordance with the following criteria.
The customer will receive a 100% refund if:
Redpants cancels at any time due to weather, vehicle issues or concerns that prevent its use, or other concerns outside of Redpants' control not specifically covered by this cancellations policy. Or,
The customer cancels 7 or more calendar days prior to the reservation for any reason.
The Customer will receive a 50% refund if:
The customer cancels 3-6 calendar days prior to the reservation for any reason.
The customer will not receive a refund if:
Redpants cancels on the day of or during the reservation due to concerns about a customer (safety, driving, inebriation, impairment, judgment, capabilities, communication, validity of driving credentials, etc). Or,
The customer is unable to provide all required information, documentation, and security deposit. Or,
The customer cancels for any reason 2 or fewer calendar days prior to the Event.
Other Notes and Concerns
Redpants has a zero-tolerance policy for driving under the influence of drugs or alcohol and a customer may be refused service if Redpants believes the customer to be inebriated, hungover, or otherwise impaired.
Redpants reserves the right to cancel a tour at any time if the customer is believed to be incapable of properly controlling the vehicle, drives in an unlawful or unsafe manner, ignores instructions, or for any other reason that causes such a concern. If Redpants cancels a tour for any of these reasons, no refunds will be given.
Privacy Policy
The following Privacy Police applies to all customer information handled by Redpants.
In General
Any contact, shipping, and/or billing information provided to Redpants is used solely for those purposes.
Redpants does not share customer information with anyone except in the case that:
The information is required for completion of an order, or
The information is required for accounting purposes, or
The customer explicitly approves of the information being shared, or
As required by law.
Redpants does share customer information with our distributors for the purpose of order fulfillment.
Redpants does share customer information with our tax and accounting services for those purposes.
Redpants does not share payment information with anyone.
Redpants does not share any customer information for the purpose of marketing.
Redpants does not retain credit card or other payment information, nor will it ever be requested outside of the ordering form in the Online Store or for payment of a direct invoice. Payments for a invoice will be submitted directly to that invoice - Redpants will not request payment information separately.
Information Collection and Usage
Other information may be collected during the use of the Redpants website or Online Store. This information includes IP addresses, location information, site navigation, and any information input by the user. The information collected is for the uses stated within the In General section of this Privacy Policy, as well as for administrative and analytic use within Redpants. Access to this information is restricted solely to site administrators and is shared on a strict need-to-know basis.
Personal Identifiable Information
Information collected that is of a personal identifiable nature (also called PII) is used for the purposes of order processing and fulfillment. This information is not used for direct marketing, nor is it shared beyond its specific use of order processing and fulfillment. In some cases, PII may be used for fraud prevention or fraud reporting.
Browsing / Activity Information
The collection of information about a user's browsing activity is strictly limited to the Redpants website and Online Store. Redpants does not collect any browsing or activity information outside of the Redpants website or Online Store. Information about browsing and activity within the Redpants website or Online Store is used for internal analytics to help determine what is and is not of interest to Redpants customers so the Redpants website and Online Store, and their contents, structure, and design, can be improved to provide users and customers a better experience.
Redpants does not share or sell any user, customer, or other information to third parties other than as explicitly stated in this Privacy Policy.
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